Here are some questions we asked Sue Bennett at the Texas State Library and her answers regarding the upcoming (in the next year and a half to 2 years) Interlibrary Loan changes. Thanks to Angela at Bee Cave for starting this conversation, and thanks to Sue for answering these questions!
Q. What can libraries expect to need in terms of staff time?
A. The implementation process takes approximately 20 hours of staff time over the period.
This is going to depend on the number of interlibrary loans a library processes. According to Alpine Public Library that only has one staff person that processes interlibrary loans, they spend less time than previously due to less paperwork.
Q. What is the implementation timeline for CTLS libraries? I know that Austin Public Library will probably change over first, but just a rough sketch of when it will begin affecting small libraries around Austin would be great — a year and a half? Just an estimate.
A. We plan to implement libraries by system areas and are currently working libraries in the NETLS and NTLP areas. Libraries begin implementation about every 6 months in groups of 30-50 libraries. If we have openings, we invite libraries in other areas. A rough sketch for CTLS would be around a year and half to two years.
Q. What will the costs be for small libraries? (what has the cost looked like for small libraries that have rolled out the changes?)
A. The cost for new ILL program libraries will incur is with delivery. TSLAC does offer a reimbursement for net lenders and subsidies for the courier.
TSLAC covers the cost for the following:
· Texas Group Catalog used for searching
· Navigator to process interlibrary loans
· Batchloading project to add catalog records to OCLC
· CatExpress or an ongoing batchload to keep holdings up to date.
Q. What are the consequences to Loan Star money and/or TexShare status if a library does not participate?
A. Libraries who are System members are a part of TexShare. Library Development determines if a library qualifies to be a System member or receive Loan Star funds and you will need to contact Deborah Littrell.
Q. What will their relationship to the ILL Austin center and Austin Public Library be like after the changes, in terms of ILL?
A. As libraries move to the new ILL program, the ILL Centers will be phased out. Libraries will continue to be able to borrow items from Austin Public Library as they will be part of the Texas Group but libraries will not be sending their ILL requests to APL to submit their requests for them.
Q. When will there be training on the new system?
A. When libraries begin the implementation process, we begin with an overview of what will be involved throughout the process. Libraries add their records to OCLC by a batchload process and continue to update their holdings through either CatExpress or ongoing batchloading. Training on how to send a batchload and using CatExpress is provided by webinar. Libraries also complete a questionnaire for OCLC on their library catalog and training is also provided for this process as well. Throughout the process, OCLC provides a biweekly question and answering session. Anyone who is having a problem with any portion of the process can contact any of the implementation team at OCLC or myself at any time. The main training for how patrons submit requests and how staff process requests is done just prior to the library going live with the new program.
OCLC is very responsive to the needs of the libraries throughout the implementation process and after the libraries go live with the new program. They take time to walk through step by step with any library that is needing help. After a library goes live, they can contact the implementation team with any questions and after a time of being live, will contact OCLC’s support team.
As I mentioned earlier, we will be providing a demonstration of the new ILL program in the fall so libraries can get an overview of the program.
The implementation team knows that many of these libraries have not dealt with OCLC and work very hard to make the implementation process as smooth as possible for them.